Last updated: 1 June 2026
Introduction
orchard-sparrow is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our energy auditing services.
Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We may collect information about you in various ways. The information we may collect on the website includes:
- Personal Data: Personally identifiable information such as your name, email address, and postal address that you voluntarily provide when filling out forms or contacting us.
- Service Data: Information about your property and energy consumption that you provide during consultations or assessments.
- Usage Data: Information automatically collected when you visit our website, including your IP address, browser type, operating system, access times, and the pages you have viewed.
How We Use Your Information
We may use the information we collect about you for the following purposes:
- To provide and maintain our services
- To respond to your enquiries and fulfil your requests
- To send you administrative information, such as booking confirmations
- To improve our website and services
- To comply with legal obligations
Disclosure of Your Information
We may share information we have collected about you in certain situations:
- By Law or to Protect Rights: If we believe the release of information is necessary to respond to legal process or to protect the rights, property, and safety of others.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.
Your Data Protection Rights
Under data protection law, you have rights including:
- Right of access: You have the right to ask us for copies of your personal information.
- Right to rectification: You have the right to ask us to correct information you think is inaccurate or complete information you think is incomplete.
- Right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
- Right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.
- Right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
- Right to data portability: You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
orchard-sparrow
47 Whitmore Street
Birmingham, B4 7PQ
United Kingdom
Email: [email protected]
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.