Last updated: 1 June 2026
Our Commitment to Data Protection
orchard-sparrow is committed to ensuring that your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we handle your data and your rights under these regulations.
Data Controller
orchard-sparrow acts as the data controller for personal information collected through this website and during the provision of our energy auditing services. As the data controller, we determine the purposes and means of processing personal data.
Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications.
- Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
Categories of Personal Data
We may process the following categories of personal data:
- Identity data (name, title)
- Contact data (email address, postal address)
- Technical data (IP address, browser type, device information)
- Usage data (how you use our website)
- Service data (information about your property relevant to energy assessments)
Your Rights Under GDPR
Under the UK GDPR, you have the following rights:
- Right to be Informed: You have the right to be informed about the collection and use of your personal data.
- Right of Access: You have the right to request access to your personal data and obtain a copy of it.
- Right to Rectification: You have the right to request correction of inaccurate personal data.
- Right to Erasure: You have the right to request deletion of your personal data in certain circumstances.
- Right to Restrict Processing: You have the right to request restriction of processing in certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to processing based on legitimate interests or direct marketing.
- Rights Related to Automated Decision Making: You have rights in relation to automated decision making and profiling.
Exercising Your Rights
To exercise any of your rights, please contact us using the details provided below. We will respond to your request within one month. In certain circumstances, we may extend this period by up to two further months where necessary.
You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
Data Security
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of data where appropriate
- Regular assessment of security measures
- Staff training on data protection
- Access controls to limit who can access personal data
International Transfers
We do not routinely transfer personal data outside the United Kingdom. Where any such transfer is necessary, we ensure appropriate safeguards are in place to protect your data.
Complaints
If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Contact Information
For any queries regarding data protection or to exercise your rights, please contact:
orchard-sparrow
47 Whitmore Street
Birmingham, B4 7PQ
United Kingdom
Email: [email protected]